How do I pick up coffee myself?

You have the option of picking up your coffee at the warehouse

Schedule a Warehouse Pickup

You can schedule a warehouse pickup at checkout. Specify the pickup date in the calendar and include details in the comments box.

Our Warehouses

Vollers UK is located at Eniti House, Rougham Industrial Estate, Bury St Edmunds, IP30 9ND, UK

• You can contact Vollers by emailing operations-UK@vollers.com or calling +44 (0) 1359 271300

Vollers Hamburg is located at: Vollers Hamburg Gmbh Rossweg 23, Germany, 20457

• You can contact Vollers Hamburg by emailing lucas.doerfling(at)vollers.com, or calling +49 40 78874-650
• If you are collecting, the warehouse will respond to your order email with a unique "OB00000" collection reference, please await this information for your haulier

Keep in Mind

Your coffee will be ready and available for pickup at the warehouse once your receive a delivery order (DO.). If you do not have a DO, your coffee will not be available and ready for pickup. If you did not receive a DO, please email info@covoya.com. Sometimes DO emails end up in a spam/junk folder.

Typically, your coffee will be available for pickup 1-2 days after placing an order. On your pickup date your coffee will be available during the Will Call window only, as the warehouse requires the morning to locate and prepare your coffee.

• The Will Call window for Vollers UK is 11am to 5pm GMT, Monday to Friday.
• The Will Call window for Vollers Hamburg is subject to warehouse discretion

After the Will Call window on your initial pickup date, you will be able to pick up anytime during warehouse operating hours.